Just wanted to drop a note to tell you about the positive experience I had with your service (advisor) Mike Percudani.

Just a couple months ago my 1997 Ford F150 truck was parked in front of a residence at a job site in Sycamore where my son and I were doing a kitchen remodel job. I had been leaving it parked there for a few weeks to work out of.

One morning I went to the job site and after talking with the homeowner she said she heard a loud noise during the night. Later I went to the truck and noticed that the gas tank had fallen off which I assumed was the noise the homeowner heard during the night. I was able to tie up the gas tank with electrical wire to get it home.

Because of health issues at the time I was not able to work on the truck. I did check the cost of brackets to fix it but I was unable to afford to purchase at the time.

About 2 weeks after the gas tank fell off I went out to the mail box, I was actually going to Auto Zone to see if they had gas tank straps. As I was going through the mail I noticed one letter was from Ford Motor Company, when I opened it up much to my surprise and joy it was a recall notice on the gas tank straps because there was a possibility of the gas tank straps rusting through and letting the tank fall off which could result in serious injury or even death.

As I read the letter I smiled, gave God thanks and praise for taking care of me by sending this letter to me because at that time because of some health issues and financial concern I was not able to have repairs done.

Later in the day I called the Brian Bemis (Ford Mazda Hyundai) dealership and asked to speak to the service department. Mike Percudani answered the phone. I explained to him the situation and he said to bring the truck in for inspection. I also told him of an issue with the gas tank and he said they would check it out too.

Later in the day Mike called and said he would have to order the straps for the gas tank and he would let me know when the truck was ready but he did not know if he would be able to get the tank replaced for me.

In a few days Mike called me and told me the gas tank straps came in but he had not heard back from Ford about the gas tank. I don't know all the issues he was having with Ford except that there were some communication issues with whomever he was dealing with there are Ford Motor Co.

I wasn't concerned about that when I got the truck back. But what I was impressed with was the fact that Mike would call me every day and let me know what was going on with the repairs. I know that he was putting some extra effort in getting the gas tank replaced for me. Finally Mike got the okay from Ford Motor Co. to replace the gas tank and the repairs were completed.

I really appreciate Mike's persistence in getting the repairs completed including a new gas tank and communicating with me during the whole process.

It was really nice to see that Mike was very concerned about doing a good job and having customer satisfaction. I am sure you appreciate him for that kind of attitude and performance, if not, you should.

Just this evening I purchased an Elantra from the dealership in Sycamore. I had a very pleasant and personable experience with sales representative, Jake. He was direct and candid; to the point but not overbearing. Saw to it that certain details were attended to and respectful at all times. I complemented him on his comportment and having been involved in health care fro 27 years with VA was impressed by his career goal of completing certification at Kishwaukee College so that he can function as a para-medic.

I get such good service from Mike and your Hyundai Service Department that I try to wait until I am back in Sycamore, 525 miles from home to have my service done. I purchased my vehicle there in June of 2077 and Mike promised he would take good care of me. He has done more than lived up to that promise in every way. I know I pay more to have many things done there than if I went elsewhere, but I keep coming back for the quality and reliability of the service.

Jay, Mike and the service staff are very professional and friendly. I have never had a problem when my car needs servicing. I have to tell you the guy that drives me to work when i drop my car off is very professional and friendly also. I am always on time for work.

Thank you!

Jay and Mike have always treated me and my family to excellent service. We have gone to them for 10 years now. Our last vehicle purchase was based on this service team.

We tell everybody we love our Ford and tell them to go to Brian Bemis Ford Mazda Hyundai!

Jay and Joe,
This past week with the extreme heat was a test for my car, and I am very happy to say that it passed. It's been idling normally and has not died out once. I just wanted to thank you guys again for fixing my car. I'm glad we finally figured out what it was!! Thank you!

My hunt for a Hyundai Elantra has ended--I bought the car at Brian Bemis on Saturday. You had a wonderful staff and excellent inventory. I enjoyed working with everyone there--it was very friendly yet professional. My new car is GREAT.

Jay Wilkerson is just the best! I learned several years ago that HE is worth my 40 minute drive (each way) to have my car serviced. I will do everything I can to avoid taking my car to any other dealer. Jay is always friendly, knowledgeable and will go the extra mile for me. Jay definitely makes me feel like I'm "family". I completely trust his advice and the work that is completed.

Thank you! The service performed on my 2003 Windstar was excellent! The dealership that I had previously used 'misrepresented' the service needed and performed on my car. Your service department demonstrated how it should be done. Thank you! I'll be back, since it was worth the drive!

I have to let you know that we purchased the Hyundai yesterday and it was truly a memorable experience. We had nearly 20 gifts to help us make the purchase and it couldn't have been more wonderful. I will pass along the same story I shared with my dad how this all came together. One of our teachers who earns only $21,500 a year had his wife's car break down and needed $2,400 to repair it. With 160,000 miles already logged on it, it would be throwing good money after bad to fix it. His other vehicle already has over 140,000 miles and they just had a new baby 3 weeks ago. So, with a prayer I decided to see if God would move some hearts to help us raise enough money to get them a new vehicle. I talked to a friend over at the local car dealership and they graciously cut me a deal to find a used car at their trade in value. The rest is history. This morning I got an envelope filled with various gifts, including individual dollar bills, and with the other gifts already received we got the exact amount of the trade in! Praise the lord! We are going over at lunch to seal the deal. God is good and will deliver even when we see no way around it. What is neat as well is that the teacher told me that he had been stressing about it this weekend but it wasn't until Sunday at church that he was able to give it over to God to figure out this difficult situation. I love our God who answers prayers!

Amy, thank you for helping the teacher get his car. His emotion as well as his wife's was enough to move anyone. I wholeheartedly thank you and your dad for being so gracious and kind to bless a terrific family.

Your staff at the Brian Bemis Ford Mazda Hyundai dealer have been totally incredible. We have never been treated so very professionally! Mike Schoenberg, Joe Hamblock, Brian Bohman, Carrie Elston and Bryan Wogen. What a great group of people to deal with! And by the way, we did purchase a Mazda Miata MX-5. This group certainly changed our view of your dealership. Also, a big thanks to Larry Euhus who paved the way for us.

I cannot say enough good things about Brian Bemis Ford. Since purchasing the vehicle from them, they have continually taken care of me as a customer. The entire staff there is friendly, courteous and prompt with any/all concerns that I have had. I would have no problems in recommending them to anyone who may ask. Thank You!

Mike Percudani in Service is amazing! I called him worried my car wouldn't make it to Naperville and he managed to get it in and checked out for possible alternator malfunction. He and the Hyundai Tech worked with the National office to learn the symptoms displayed were normal operations for the vehicle. Thanks for the great work.

My saleswoman was very knowledgeable in every aspect in the F-150. Although they didn’t have the truck I wanted, Michelle Dare sat down with me and made sure that what I needed in a truck would be in the one they found. She found the perfect truck in a candy apple and I couldn’t be happier with it or with the wonderful experience of dealing with a trained truck expert. Michelle is a true gem and I hope you keep her around because I will be sending more guys her way for truck purchases.

Quite honestly, your “award winning service department” is the only reason I just bought my truck from you folks. Mike Percudani’s professional customer service throughout the 4 years of owning my ’04 was above and beyond and that goes a long way with me. I’ve bought my last 3-4 Fords from Tom Peck Ford, and 2 years ago I told Mike my next purchase would be with Bemis. I don’t know Mike personally, but there was one instance he saw my wife and I in a local store and made a point to say hello to us. I’m sure Mike sees 100s of local people in his position, but recognizing a familiar face outside of his service department was complimentary. I made a point of letting him know that I just bought a 2010 F-150 before I drove out. Thought you should know as well.

Once again Michelle Dare came through for us and because of her my husband and I bought our “umpteen-billionth” vehicle from Brian Bemis. Michelle is energetic, and has always been honest in her thoughts and dealings with us. We are always happy to see her smiling face when we enter the dealership because it’s a face we can trust! She has always made every effort to explain things, show or do whatever it takes (even on her days off) to make very clear any questions or concern either of us might have as we are a bit older and not so technologically advanced. She is, and it is obvious she make a point of educating herself on the latest. We are very impressed with her ability to recall details. We have purchased three cars from Brian Bemis in the last seven months because of her. It is because of professionals like her that make a business in the auto industry, especially in this economy! She surely is a “keeper!”

Our salesperson was a pleasure to work with. We visited many dealerships & he was by far the easiest to deal with. The F-150 is probably the best new vehicle I have ever purchased.

I had been shopping around for almost 4 months and was going back and forth between the Hyundai and a GMC. In the end, one of the major deciding factors of going with Bemis was the service I received every time I would go back to look at the car again. I felt like they cared about me and making sure I was making the right decision and not just making the sale for their profit. I would completely recommend the dealership to others.

I just wanted to let you know that a few weeks ago my husband and I went shopping for a car, as I totaled mine in an accident, and after shopping all day we ended up at your Ford Store in Sycamore….We came in looking for you, I thought you would still be at that location however you were not, ultimately we were helped by your sales rep. Brian Wogen who was absolutely AMAZING…we never felt like we got the run around throughout the whole process….now I’m not sure if that’s because they were aware that I knew you however I could not have been more pleased with the experience. Even the end signing was pleasing…Jim Horst was extremely helpful and courteous!!!! Lastly upon buying the vehicle (Pontiac G6) I fell in love with the car immediately, though after driving the car the next day it would violently shake when applying the brakes…we called your store and told them what had happened and they instructed us to bring the car in so have it looked at…it was determined that the front rotors and brake pads needed to be replaced and with no questions asked they replaced everything for free!!!! As a friend I just wanted to let you know what a great staff you have at the Ford store!!! Thanks so much.

Mike in the Ford service center was so wonderful to me and to my entire family. I am a nurse at the hospital and they were even willing to drive me to work. They explained everything to me including all of my options and the prices of each option. They have made future customers of me, my husband, and my family. I am so glad to have finally found a place to take my car that I feel like is honest and will take great care of us. I have been recommending them to everyone since my visit. THANK YOU MIKE!

Both Tank (Davis) and Michael (Schoenberg) were great to work with; this is my second vehicle from Bemis and won’t be the last. The guys were fabulous to work with!!

Jake Graves really did a nice job. I have bought and sold several vehicles and I was very impressed with his effort.